The University of Arizona

Frequently Asked Questions - Top 10

The amount of messages for every mailbox will vary. Each Unity Connection user will have the same disk quota that can consist of various message lengths. In total, each user will have 30 minutes of storage time.

To learn how to change your PIN online or over the phone visit the Unity Voice Mail PIN webpage.

This will entirely depend on the message length. A one minute message will consume 681K of storage.

When a message is marked saved, it will remain there until you take action to delete it. Saved messages never get purged into the deleted inbox.

If you have set up all voice mail messages to be stored exclusively in UAConnect then storage practices are a function of the management of your email Inbox. It will be stored there as long as you do not cause it to be deleted. You can manage voicemail messages like any other kind of message. You can delete messages, move messages to other folders, and save messages to your local computer.

Note: To avoid having voice mail messages deleted accidently we recommend that you create a new folder in UAConnect for Unity voice mail messages to ensure that they get saved by using email rules.

Voice mail messages can be played, replied to, forwarded, and deleted from your on-campus phone, off-campus phone (dial (520) 621-4000), or by logging into the Web Inbox by computer ( from any Cisco supported Web Browser on or off campus

A Unity PIN consists of numbers only and are at minimum, 4 numbers long. The PIN is used when accessing voice mail from your phone.

Unity PINs never expire.

The Unity Connection Browser and Workstation Compatiblity document provides information on the following Operating Systems and includes IMAP solution support:

  • Windows 7 (32-bit and 64-bit)
  • Windows Vista (32-bit and 64-bit)
  • Windows XP (32-bit)
  • Mac OS X 10.7.4 (Lion)
  • Mac OS X 10.6 (Snow Leopard)
  • Red Hat Enterprise Linux 5.0 and 6.0

Web Browsers Supported (dependent upon OS):

  • Internet Explorer 7.0, 8.0, 9.0, 10.0 (Pre-Release)
  • Mozilla Firefox 10, 16
  • Safari 5.1

Alternate Greeting is the term now used for Extended Absence Greeting. To record an extended abscence/vacation greeting from your phone:

  • Press 4 for Setup Options
  • Press 1 for Greetings
  • Press 3 to Edit Other Greetings
  • Press 3 to edit your Alternate Greeting

Do not record a Holiday greeting - the system wide default will not allow holiday greetings to ever play.

  • From the Main Menu on your phone, Press 3 for old messages
  • Press 2 for deleted messages (messages marked for deletion)
  • Press 1 to review, then Press 9 to restore as saved (or Press ## to restore as new)
  • Press 2 to permanently erase