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Frequently Asked Questions - Message Playback Preferences

Message playback preferences control what you hear when you check messages by phone. You can use message playback preferences in conjunction with phone menu preferences to customize many aspects of the Cisco Unity Connection conversation. Learn how to adjust volume settings when you listen to messages on your phone or computer by visiting the Message Playback Preferences webpage.

Message playback preferences control what you hear when you check messages by phone. You can use message playback preferences in conjunction with phone menu preferences to customize many aspects of the Cisco Unity Connection conversation. Learn how to adjust speed settings when you listen to messages on your phone or computer by visiting the Message Playback Preferences webpage.

You can customize the order in which your new, saved, and deleted messages are played. For new and saved messages, you use playback settings to sort by message type (for example, voice or email) and by urgency. For example, you can specify that Cisco Unity Connection plays urgent voice messages first, then urgent faxes, followed by normal voice messages. Learn how to customize the order of your played back messages by visiting the Message Playback Preferences webpage.

Message properties are pieces of information about a message. You can specify whether you want Connection to play all, none, or a combination of the message properties (i.e., sender's information, message number, or time the message was sent). Learn how to specify what information to play before each message is played by visiting the Message Playback Preferences webpage.
 

You can choose whether Cisco Unity Connection leaves new messages marked as new or marks them as saved when you have accessed the message body and then hang up or are disconnected before indicating how to manage the message. Learn how to manage a hung up or disconnected call by visiting the Message Playback Preferences webpage.

You can choose whether Cisco Unity Connection asks for confirmation when you delete new and saved messages by phone. Learn how to confirm message deletion by visiting the Message Playback Preferences webpage.