The University of Arizona

Frequently Asked Questions - NetID and Passwords

Your UA NetID (with password) is your personal identification for using UA online resources. A UA NetID is required of everyone associated with the University of Arizona who plans on using online central administrative programs and computing services. With your UA NetID, you are eligible for various computing services depending on your association with the UA (e.g., student, faculty, staff, or other Designated Campus Colleague).

Your computing services include interfaces used to access:

  • Email and UITS Computing Accounts (email.arizona.edu, u.arizona.edu (U-System), etc.)
  • Web applications (D2L, UAccess Employee, UAccess Student, UAccess Financials)
  • University Site-Licensed Software
  • UITS Computer Labs
  • UACBT

If you leave the U of A and return, you may need to reactivate your UA NetID.  Contact the 24/7 at (520) 626-TECH (8324) to have your NetID reactivated.

Your UA NetID verifies who you are when you use the many UA network services. Such verification ensures the privacy of your personal information and restricts the use of resources to those for whom they are intended. To make access to such services more secure and consistent, the UA has consolidated the identifications you need to just one: the UA NetID.

For example: You must first have a UA NetID before you can create an email or U-system computer account.

  • D2L
  • UAccess Student
  • UAccess Employee
  • UA Email, CatMail, U-System
  • Library Services
  • Computer Labs

You have just one personal UA NetID, no matter how many different associations you have with the UA (e.g., student and staff, faculty and student). Your personal UA NetID is for your use only.

You will need the following based on your U of A affiliation to create your UA NetID.

Student: Student ID, and your student pin number
Faculty: Cat Card number, and Employee ID number
Staff: Cat Card number, and Employee ID number
Retiree: Cat Card number, and Employee ID number
Designated Campus Colleague (DCCS): If you are a visiting scholar, post doc, adjunct, volunteer, or a temporary hire, contact 24/7 IT Support Center at (520) 626-TECH (8324).

To create a UA NetID visit the webpage and click on Create UA NetID. Follow the steps to setup your UA NetID. This will create a username and password for you, but it will NOT create your actual email account.

  • Students who are admitted to the U of A
  • Staff who have their employee ID and a Cat Card
  • Faculty who have their employee ID and a Cat Card
  • Retirees who have a retiree status in the payroll system
  • Designated Campus Colleagues (DCC) who are sponsored by their department or college

Go to https://netid.arizona.edu/

Click on Change UA NetID Password link, follow the instructions.

Go to https://netid.arizona.edu/

Click on Change UA NetID settings
Click on  Change your UA NetID "secret hint"

Follow the instructions.

Go to the 24/7 IT Support Center in the MLK Bldg. Room 207 between the hours of 7 am - 5 pm Mon-Fri.

You must bring a picture ID.

Students - once you have been officially accepted to the U of A

Faculty - after you have received your Employee ID and Cat Card

Staff - after you have received your Employee ID and Cat Card

If you have not received your Cat Card, or Employee ID, contact your department admin to obtain this information.

Yes, the passwords are the same.

NOTE: If you change your UA NetID password it WILL change your email account password as well.

Your NetID will be assigned to you indefinitely. However, it may need to be reactivated if you are a returning employee or student. Contact the 24/7 at (520) 626-TECH (8324) to have your NetID reactivated.

Your NetID will be not be deleted. However, it may need to be reactivated if you are a returning employee or student. Contact the 24/7 at (520) 626-TECH (8324) to have your NetID reactivated.

Contact the 24/7 IT Support Center at (520) 626-TECH (8324) for assistance.

The periodic password change will increase the personal security of university community members and help protect business, research and academic resources throughout the University.

Your password will remain effective for 45, 90, 180 or 360 days, depending on its strength, as determined during the change process.

Your account still exists, but you will not be able to access any University resources that require UA NetID—such as email or D2L - until you have changed your password.

Yes. Some applications can save your password so that you don't have to enter it each time you run the applications. Each of these applications will need to be updated. The password clearing process will vary from application to application. For assistance with other applications, contact your IT support provider OR the 24/7 IT Support Center at (520) 626-TECH (8324).
 

If you or someone else makes seven unsuccessful consecutive attempts to enter your password, the application blocks additional attempts for 15 minutes as a security measure. If you need access sooner: Go to netid.arizona.edu, click on the Unlock Your UA NetID link. Follow the instructions.

Go to https://netid.arizona.edu/ Click on the Reset Forgotten Password link. Follow the instructions.

  • Close any windows currently open.
  • Open the Start menu and click on Run.
  • Type cmd in the window that appears and click OK.
  • At the command prompt, type the following:

reg delete hkcu\software\microsoft\eapol\usereapinfo /f

Note: double check the information you have just typed at the command prompt for accuracy.

  • Press Enter. This will remove the saved username and password from your registry.
  • Log off or Restart Windows XP.
  • Next time you connect to UAWiFi, Windows will ask you for your username and password.
  • Enter your NetID username and new password.
  • Under Go locate Applications, Utilities then Keychain Access
  • Under Keychain Access locate Passwords then Certificates
  • Delete any reference to the following:

* acs1.telecom.arizona.edu
* acs2.telecom.arizona.edu
* Equifax Secure Certificate
* WPA UAWiFI
* UA WiFi

  • Close Keychain Access
  • Go to AirPort and Turn AirPort Off
  • Go back to Apple and Restart
  • Go to AirPort and Turn AirPort On
  • Go to AirPort and access UA WiFi
  • A prompt for your UANet ID and Password will appear – enter the information