The University of Arizona

Frequently Asked Questions - CatMail

Frequently asked questions for student email.

Yes, for students. The student email system is CatMail, powered by Google Apps for Education, and the University email address (yourNetID @ email.arizona.edu) is still the official mode of communication between the University administration and all students. Important official email notices may be sent to students periodically so it is your responsibility to monitor your UA email account for such messages. If you do not have your own computer you may check for email messages by using computers at OSCR Computer Labs and elsewhere around campus.

The faculty and staff email service (UAConnect) is on a University-hosted system (MS Exchange). Faculty and staff may elect to opt in to CatMail to gain access to Google Apps only while their email storage and delivery remains on UAConnect.

Login with your UA NetID and password at the WebAuth log in window. The first time you log in to your account, Google will have you go through a confirmation page. After your first login, all future logins will take you directly to your account.

You can also login to land directly on the following pages:

Yes. On your Mail page in Google, go to Settings. Click Forwarding and POP/IMAP. Enter the email address you want your mail forwarded to in the top section.

Yes. You can access Mail using POP or IMAP email programs and mobile devices. To learn how visit the CatMail service page and look under 'Getting Started'.

UITS does not backup or maintain copies of your CatMail messages, contacts, or calendar information.  It is your responsibility to keep copies of the data you believe is important.  There are various programs that will backup Google mailboxes.  Do a Google search for 'gmail backup' to see what is available.  Another option is to enable IMAP and copy messages from CatMail to local folders stored in your mail application.  You will still need to perform regular backups of the machine your mail application is run on.

Your CatMail account is your email for life but Google reserves the right to convert your account from a Google Apps for Education account to a Google account for personal use under their standard terms of service for individuals.

Google uses labels instead of folders. If you use a POP or IMAP email program, the labels in Google will become folders, and vice versa.  More on using Google Labels.

  • On your Mail page in Google, go to Settings
  • Click Filters
  • Click Create a New Filter, and fill in the criteria for the emails you want to filter and the action you want to happen

More on Google Filters

You cannot send executable files or attachments larger than 25MB after transport encoding. Typically attachments 20 megabytes and smaller will encode and be delivered to your CatMail mailbox without any problems. Attachments between 20 and 25 megabytes MAY be larger than the allowable limit after it is encoded for transport between mail servers. It is good practice to keep messages under 20 megabytes in size. More on Google attachments.

No, at this time you cannot request additional storage space. On the university's old email system each user was entitled to 250 MB of space. With CatMail each user gets over 7 GB of storage.

As long as it has been fewer than 30 days and you have not permanently deleted the message. More on recovering deleted messages in Google. 

If it has been greater than 30 days or you permanently deleted the message by clicking Delete Forever then it is not possible to recover a deleted email. Do not click on Delete Forever unless you really mean it. Do not enable POP unless you understand that it will remove messages from the server when your client connects.

If you forgot your UA NetID password - not the CatMail secondary password - then go to the NetID website and click on Reset Forgotten Password.

If you forgot your CatMail secondary password then go to the NetID website and click on Reset CatMail Secondary Password.

Email that Google thinks is spam will go to Spam. Email that Google didn't catch, you can flag with Report Spam. If you find email in your Spam that Google sent there mistakenly, you can flag it as Not Spam

More on Spam.

  • In the calendar list on the left, click the down arrow of the calendar you want to share
  • Select Share This Calendar

More on Google Calendar.

Your CatMail account is totally separate from regular Google and any account you may have there. CatMail allows you to send and receive email with all the Google tools using your @email.arizona.edu address--plus full privacy of your information and no ads! Basically, you now have two (2) Gmail accounts.

Themes are great — there are tons to choose from and they give your Inbox a personalized look. You can customize your Inbox with your own background image too. Google offers lots of different backdrop styles and they are easy to set up.
  • Click on Settings in the upper right of your CatMail page
  • Choose the Themes tab from down on the far right
  • Select Create your own theme
  • Click on the style you want and it is instantly applied. There is even a random option that changes your background...at random.

For full instructions for Outlook 2007, Outlook 2010, Outlook 2011 (Mac) and Other Email Clients visit the CatMail service page and look under Documentation.

Note: When using Google's instructions, be sure to use your FULL UA EMAIL ADDRESS as the user name and your CATMAIL SECONDARY PASSWORD as the password. 

Visit the CatMail service page and locate Documentation for instructions.

For instructions on iPhone/iPod/iPad visit the CatMail service page and locate Documentation.

Please note: When using Google's instructions, be sure to use your FULL UA EMAIL ADDRESS as the user name and your CATMAIL SECONDARY PASSWORD as the password.

Visit the Google Sync webpage to get a basic overview or click on the phone option you need below.

  • Windows Mobile
  • iPhone
  • BlackBerry - Google End of Life Support Effective June 1, 2012
  • Nokia  Google End of Life Support for Google Sync for Nokia S60 Effective January 30, 2013
  • SyncML Google End of Life Support for Google Sync ML Effective January 30, 2013

Visit the Google Talk Other IM Applications page to learn how to configure external 3rd party clients such as:

  • Pidgin
  • Psi
  • Adium
  • iChat
  • Trillian Pro
  • Miranda
  • Kopete
  • Chat in iGoogle
  • Other client

Yes, with some provisions:

  •     Do not contain executable files, which are security risks and not permitted as attachments or within archives 
  •     Are less than the maximum attachment size limit 
  •     Are not password-protected or encrypted