The 24/7 IT Support Center is the first point of contact for many IT applications and services at the University of Arizona. We use the Remedy Action Request System to track Support Requests and to route issues to the appropriate IT support groups within UITS when necessary. We strive to resolve all IT issues in a timely manner.

How to Get Support

There are multiple ways to get technical assistance from the 24/7 IT Support Center, which is available every day excluding University holidays. 

UAssist Online Request

Submit your issue to the 24/7 online by logging in to UAssist with your NetID and password. Instructions on how to use UAssist are available here. If you are having an issue with NetID or your password, you can submit a help ticket via our Web form. Your request will go directly into our service queue and be responded to on a first-come, first-serve basis.

Telephone Support:

Call the 24/7 IT Support Center at (520) 626-TECH (8324)

Walk-In Support:

Visit the 24/7 IT Support Center located in MLK 207: the Martin Luther King, Jr. (MLK) Building (campus map) Room 207—1322 E. 1st Street (Mountain Avenue between 1st and 2nd Streets). Plenty of metered parking is available in front of the building.

Note: Use your CatCard to gain building admittance between 10 p.m. and 6 a.m.

Chat Support:

24/7 technical support via live chat allows you to speak with one of our many knowledgeable technical consultants. You also have the option of allowing our tech consultants to view your desktop to assist you.
More Information

Online Answers:

Log in at UAnswers to search for answers to your IT questions.
uanswers.arizona.edu