The University of Arizona

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Policies   

Please adhere to the following when seeking help from the 24/7. 

Policies for Walk-In Service at the 24/7

  • You must remain with your computer for the duration of your visit 
  • When you sign in at the check-in kiosk please be prepared with your NetID and CatCard 
  • You may not send anyone else in with your computer 
  • We will not install software without original CDs and license information 
  • You may be required to provide proof of ownership 
  • Laptop owners must have the laptop power supply with them at the time of service 
  • 24/7 staff reserves the right to reschedule your service if resolution will take longer than originally allocated 
  • Workbench computers are for 24/7 staff only 
  • Please refrain from using your cell phone while working with a 24/7 consultant 
  • No animals are allowed except assistive service animals 
  • Campus regulations prohibit bringing bicycles into any building 
  • Please be courteous to others in the 24/7 
  • If your behavior is disruptive you will be asked to leave

Policies for Phone, Chat, & Remote Assistance   

  • When you call and/or sign in online please be prepared with your NetID and CatCard 
  • Phone, Chat, & Remote Assistance are for UA students, faculty, and staff only. Please do not use your NetID to obtain service for a non-UA individual 
  • Not all issues can be addressed via Phone, Chat, & Remote Assistance, this may require an in-person visit to the 24/7 IT Support Center 
  • Please refrain from using your cell phone while working with a 24/7 consultant 
  • 24/7 staff reserves the right to reschedule your service if resolution will take longer than originally allocated