The University of Arizona

Sending Email from Off-Campus Locations

ISSUE

Some members of the UA campus community may be unable to send email when working from computers off campus, particularly if they are on a Comcast, Century Link, or Cox network, and also using a POP or IMAP connection for email (such as Thunderbird, Apple Mail, Pine, etc.).  There are no issues for community members utilizing Microsoft Outlook® or OWA (uaconnect.arizona.edu) to send email.

SOLUTION

If you are not able to send email from off campus:

1.       use Microsoft Outlook® or OWA (uaconnect.arizona.edu) to send email

2.       use the SMTP server provided by your Internet Service Provider (ISP) - contact your provider for the appropriate SMTP server and port.

BACKGROUND

In our ongoing attempts to improve and maintain the security posture and online reputation of the University of Arizona, we have implemented new reputation based filtering on smtpgate.email.arizona.edu, a gateway that connects different electronic mail systems.

While this configuration change has provided the intended benefit of reducing spam through our email gateway, it also requires some community members to adjust their method for sending email when using a computer off campus. Cox, Century Link and Comcast users are most heavily affected. If this is an issue for you, use one of the solutions above for sending email while off campus.

Our goal is to ensure the continuity of the flow of mail by doing what we can to manage our institution's reputation regarding the email service; we seek to minimize the likelihood we will be blacklisted, which can and does disrupt that continuity. We apologize for any inconvenience this may cause.

SUPPORT

If you have additional questions about problems with sending email, contact your IT staff or the 24/7 IT Support Center, (520) 626-TECH (8324).  

Created: February 14, 2017 at 12:36PM by Breiden Gamble
Last modified: February 15, 2017 at 3:50PM by Breiden Gamble